15 Items Shipped as 17 Boxes? Unveiling the Hidden Logic Behind Saving Shipping Cost for Clients

Introduction: Our long-term client in Sweden, Ali, recently completed another repeat order, with the goods successfully received in Stockholm on September 23rd. However, an interesting little episode occurred this time: the goods arrived at the warehouse as 15 items, but we ultimately arranged for 17 boxes to be shipped. Why were there 2 extra boxes? Behind this "addition" lies a carefully calculated "subtraction."

Pain Point: The "Hidden Surcharge Assassin" of International Express Delivery

Importers who have used international express delivery know that giants like DHL, FedEx, and UPS have extremely strict requirements for packaging and weight. If a single box is overweight, or if the outer packaging uses non-cardboard materials (such as woven bags or packaging bags), it will immediately trigger high surcharges. If left unchecked, these hidden fees will not only drive up logistics costs but also erode the client's profits.

Our Breakthrough Strategies: "Break Down the Load" and "Free Box Replacement"

Upon arrival of the client's goods at our warehouse, our operations team immediately weighed and inspected the packaging. To help this long-term client maintain profits, we proactively implemented two intervention measures:

1. Breaking Down Overweight Boxes: We discovered four boxes exceeding the weight limit. The operations team decisively broke them down into six standard-weight boxes, successfully avoiding overweight surcharges (which explains why the final number of boxes increased from 15 to 17).

2. Free Packaging Replacement: We found seven items using non-cardboard packaging. We replaced them with compliant cardboard boxes free of charge, meeting courier standards and protecting the goods from damage during transit.

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Results: Increased Number of Boxes, Lower Costs

Although the total number of boxes increased by two, we did not charge the client any additional packing or material fees. Through this series of precise and detailed operations, Ali successfully avoided all potential courier surcharges, effectively controlling total logistics costs.

Seeing our client's message on WeChat, "They arrived yesterday, thanks," made all our efforts worthwhile.

Our Service Philosophy: True logistics service is more than just shipping goods from point A to point B. It means delving into every detail, removing hidden costs for our clients, and meticulously calculating every expense. At Senghor Logistics, we are not just freight forwarders, but your logistics cost planners.

This article is based on a real shipping service case and was written by Vilien, a sales representative at Shenzhen Senghor Sea & Air Logistics Co., Ltd.

Send your inquiry: sales09@senghorlogistics.com